Customer experience management tracker 2024
"This tracker provides an overview of the telecoms customer experience management software products/solutions offered by vendors."
Analysys Mason's Customer experience management tracker provides a list of the solutions from 12 vendors in the customer experience management space. The tracker also includes a brief description of product focus and functionality. It will be updated annually.
The following vendors are included in the tracker.
| Amdocs | IBM | Pega |
| CSG | Netcracker | Qvantel |
| Ericsson | Nokia | Salesforce |
| Huawei | Oracle | SAP |
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