Operator business services: Malaysia forecast 2021–2026

13 December 2021 | Research

Catherine Hammond

Forecast report | PPTX and PDF (14 slides); Excel | SME Services| Enterprise Services


"The increased adoption of business mobile and ICT services will support overall growth in operator business revenue in Malaysia."

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This report provides an outlook on the telecoms and ICT services market in Malaysia for micro, small, medium-sized and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium and large)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators that are active in the business market in Malaysia, including Celcom (Axiata), Digi (Telenor), Maxis and Telekom Malaysia.

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Coverage

Geographical coverage

 

Services

  • Malaysia
 

Mobile

  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

Other business services

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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Country-specific business forecasts

Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.

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Author

Catherine Hammond

Research Director