Operator business services: Taiwan forecast 2021–2026

14 February 2022 | Research

Catherine Hammond

Forecast report | PPTX and PDF (13 slides) | SME Services| Enterprise Services


"Operators' investments in upgrading their fixed networks and extending their ICT portfolios is expected to support steady growth in business services revenue."

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This report highlights that operator business revenue in Taiwan is expected to increase slightly between 2021 and 2026. It identifies the key drivers behind this trend and provides an overview of operators’ positioning in the market.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises including:
    • fixed and mobile voice and data services
    • IoT connectivity services
    • ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators that are active in the business market in Taiwan including APT, Chunghwa Telecom, Far EasTone, Taiwan Mobile and Taiwan Star.

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Coverage

Geographical coverage

 

Services

  • Taiwan
 

Mobile

  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

ICT

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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Authors

Catherine Hammond

Research Director