Customer relationship management (CRM): market overview

24 April 2025 | Research

Chitrita Dey

Report | PPTX and PDF (2 slides) | Business Applications


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This report provides an overview of small and medium-sized business (SMB) spending in the customer relationship management (CRM) market. 

It includes information on:

  • market size and growth rate
  • definition of the market
  • major vendors
  • adoption drivers
  • new developments.

The report is a deliverable in the Business Applications module of Analysys Mason’s SMB Technology Forecaster.

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