Digitising customer experience: telecoms case studies
"By digitising customer experience, operators can increase loyalty, reduce operating costs through automation and increase revenue by reducing friction points."
This report uses five case studies to understand how telecoms operators worldwide are digitising customer experience. It assesses the impact of these efforts on realising cost savings and revenue uplift, and in terms of operational improvements (such as churn reduction and customer support issue resolution).
The following operators are included as case studies.
|
|
For more information, please read the associated article here.
Related items
Article
The recent Vodafone–Three merger suggests that most Europeans may soon have three MNOs per country
Article
SK Telecom is investing heavily to back its goal of generating USD7 billion in AI revenue by 2030
Article
Mobile pricing strategies: the next target market for eSIMs will be domestic mobile services