Large business fixed voice and online meetings usage: 1Q 2025 business survey

This report analyses the fixed voice and unified communications usage of large businesses (250–999 employees). It is based on a survey conducted between December 2024 and January 2025 of 305 businesses in Germany, Singapore, the UK and the USA in 1Q 2025.

This report focuses on findings from the questions asked about fixed voice and online meetings usage. It also assesses buyer behaviour for these services and considers how responses vary by country and industry vertical. 

Topics analysed

• Use of fixed-voice services across a business
• Propensity to use consumer-grade voice products
• Adoption of additional services such as PBX and contact centres
• Use of online meetings applications, including integration with PSTN
• Willingness to purchase online meetings applications from telecoms providers

Questions answered in this report

• How widespread is the use of fixed-voice services within large businesses?
• To what extent do large businesses make use of consumer-grade voice services?
• What are the adoption rates for additional services such as PBX and contact centre services, and how does this vary by business size and industry vertical?
• What opportunities are there for operators to provide more online meetings applications and to support these with PSTN features?

Geographical coverage

• Germany
• Singapore
• UK
• USA