USA: consumer survey
08 October 2024 | Research
Survey report | PPTX and PDF (8 slides); Excel | Fixed Services| Mobile Services| Video, Gaming and Entertainment
"The high cost of services in the USA, driven by sustained price rises, continues to affect satisfaction levels."
This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services.
The survey was conducted in association with Dynata in July 2024. The survey group was chosen to be representative of the mobile-internet-using population in the USA. We set quotas on age, gender and geographical spread to that effect. There were at least 2000 respondents.
Topics analysed in this report
- Net Promoter Scores (NPSs) and customer satisfaction metrics for fixed broadband and mobile operators in the USA
- Main drivers of mobile customer satisfaction metrics and intention to churn
- Breakdown of the fixed broadband subscriber base by speed and of mobile users by data allowance
- Operator channels and the link with customer satisfaction
- Penetration and NPS of the most popular streaming video services in the USA
Author
Tom Rebbeck
Partner, expert in TMT consumer and business servicesRelated items
Tracker report
Fixed broadband speed tracker 2Q 2024: trends and analysis
Article
Norlys shows how smaller players can combine telecoms and energy products to remain efficient
Survey report
Mobile customer satisfaction: consumer survey