Engagement with CSPs’ digital channels worldwide
Communications service providers (CSPs) are considerably behind digital natives in terms of providing a digital experience for their customers. This report focuses on the important worldwide trends in digital experience based on an assessment of over 100 CSPs worldwide.
This report provides:
- recommendations for CSPs on how to improve customer engagement across the three primary digital channels: mobile app, website and automated assistant.
- important trends and key findings related to mobile app adoption, website usage and automated attendant adoption based on tracking over 100 CSPs worldwide.
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