The future of CPQ for telco in the 5G era
"CSPs that use generic CPQs stand to benefit the most from upgrading to telecoms-specific CPQ systems to take advantage of emerging complex value chains."
The telecoms industry has unique requirements for configure, price, quote (CPQ) systems. Many communications service providers (CSPs) are using generic CPQ systems that are ill-equipped to handle their needs. CSPs must ensure they are using industry-specific CPQ systems that are able to support their evolving value chains.
Information provided in this report
- An analysis of the benefits of CPQ systems for telecoms operators
- An annex detailing key CPQ vendors (Amdocs, Bit2win, CloudSense, CSG, Ericsson, Netcracker, Oracle and Salesforce)
Related items
30 September 2024
Research
Report
AI in telecoms: a strategic guide for operators and vendors
25 September 2024
Research
Article
CSPs’ spending on customer engagement is growing due to a focus on customer experience and retention
24 September 2024
Research
Market share report
Customer engagement: worldwide market shares 2023