Approaches to early adoption of generative AI within telecoms operations

Generative AI (GenAI) is increasingly becoming a focal point of interest for most communications service providers (CSPs) due to the potential impact it can have on the telecoms industry and CSPs’ individual businesses. However, this technology adoption requires careful consideration and extensive experimentation from CSPs. CSPs need to determine how GenAI adoption aligns with their overall objectives and operational processes.

Information included in this report

• An understanding of the challenges that CSPs are facing as they explore the use of GenAI within their organisations
• Insights into the three approaches that CSPs should consider to accelerate the adoption of GenAI
• Analyses for each of these three approaches